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Please use this identifier to cite or link to this item: http://dspace.lib.cranfield.ac.uk/handle/1826/3985

Document Type: Other
Title: Unlocking sustained business value from IT investments
Authors: Peppard, Joe
Ward, John
Issue Date: 2005
Citation: Joe Peppard & John Ward, Unlocking sustained business value from IT investments. California Management Review, Fall 2005, Vol.48, No.1, pp52-705
Abstract: Surveys continue to highlight that most senior business executives are dissatisfied with the value they believe their organizations are deriving from investments in information technology. What is often forgotten is that IT in itself has no inherent value. This value must be unlocked, and only business executives and users can do this. While most IT investments are usually accompanied by a technology implementation plan, few organizations ever construct a plan focused on realizing the business benefits. This article explores how organizations can unlock business value from their IT investments by adopting a two-stage view of implementation. This model distinguishes between "problem-based" interventions and "innovation-based" interventions. Unlocking business value from IT investments is a journey not a destination and this journey requires careful planning.
URI: http://dspace.lib.cranfield.ac.uk/handle/1826/3985
Appears in Collections:Staff publications - School of Management

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