Unlocking sustained business value from IT investments

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dc.contributor.authorPeppard, Joe-
dc.contributor.authorWard, John-
dc.date.accessioned2011-06-16T23:01:15Z
dc.date.available2011-06-16T23:01:15Z
dc.date.issued2005-01-01T00:00:00Z-
dc.description.abstractSurveys continue to highlight that most senior business executives are dissatisfied with the value they believe their organizations are deriving from investments in information technology. What is often forgotten is that IT in itself has no inherent value. This value must be unlocked, and only business executives and users can do this. While most IT investments are usually accompanied by a technology implementation plan, few organizations ever construct a plan focused on realizing the business benefits. This article explores how organizations can unlock business value from their IT investments by adopting a two-stage view of implementation. This model distinguishes between "problem-based" interventions and "innovation-based" interventions. Unlocking business value from IT investments is a journey not a destination and this journey requires careful planning.en_UK
dc.identifier.citationPeppard J, Ward J. (2005) Unlocking sustained business value from IT investments. California Management Review, Fall 2005, Volume 48, Issue 1, pp. 52-705en_UK
dc.identifier.issn0008-1256-
dc.identifier.urihttps://doi.org/10.2307/41166327
dc.identifier.urihttp://dspace.lib.cranfield.ac.uk/handle/1826/3985
dc.language.isoenen_UK
dc.publisherUniversity of Californiaen_UK
dc.subjectInformation technologyen_UK
dc.subjectInnovation adoptionen_UK
dc.subjectInvestment policyen_UK
dc.subjectValueen_UK
dc.subjectBusiness planningen_UK
dc.subjectManagement scienceen_UK
dc.subjectCustomer relations managementen_UK
dc.subjectProblem based learningen_UK
dc.titleUnlocking sustained business value from IT investmentsen_UK
dc.typeArticleen_UK

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