Following from the success of the 2003 LibQUAL+ UK Pilot, SCONUL's Advisory
Committee on Performance Improvement (ACPI) are coordinating a consortium of
SCONUL libraries in LibQUAL+ 2004. LibQUAL+ is a World Wide Web ...
In order to provide services that the users desire you must first evaluate exactly what users (and potential users) want from the library. This paper discusses how Cranfield University set out to do this in order to shape ...