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Update on LibQUAL+ 2004: the international library satisfaction survey instrument

Lock, Selena A. (2011-04-21)

Following from the success of the 2003 LibQUAL+ UK Pilot, SCONUL's Advisory Committee on Performance Improvement (ACPI) are coordinating a consortium of SCONUL libraries in LibQUAL+ 2004. LibQUAL+ is a World Wide Web ...
LibQUAL+ in the UK and Ireland: three years' findings and experience

Lock, Selena A.; Town, J. Stephen (2011-04-21)

Presents an overview of the SCONUL LibQUAL+ participation, reports some of the overall results of the 2003-2005 SCONUL cohorts, and describes some feedback from participants and the lessons learnt from the process. The ...
What do library users really want? The application of a market research tool.

Lock, Selena A. (2006-01-09)

In order to provide services that the users desire you must first evaluate exactly what users (and potential users) want from the library. This paper discusses how Cranfield University set out to do this in order to shape ...
LibQUAL+ in the UK and Ireland: three years findings and experience.

Lock, Selena A.; Town, J. Stephen (SCONUL, 2005-09)

This article gives an overview of the SCONUL LibQUAL + participation, presents some of the overall results of the 2003-5 SCONUL cohorts, and describes some feedback from participants and the lessons learnt from the process.
LibQUAL+ in the UK and Ireland: three years findings and experience.

Town, J. Stephen; Lock, Selena A. (2005-10-26)

This paper reports on the SCONUL participation in the use of the LibQUAL+ survey methodology from 2003 to 2005. It discusses the history of performance measurement in the UK over the past decade and sets LibQUAL+ in the ...
Benchmarking and library quality maturity

Wilson, Frankie; Town, J. Stephen (Emerald Group Publishing, 2005-10-26)

It remains unresolved from the literature whether benchmarking is a useful and appropriate tool for the library and information services sector. The aim of this research was to gather evidence to establish whether benchmarking ...
LibQUAL+ in the UK: a brief report on the SCONUL Pilot.

Lock, Selena A.; Town, J. Stephen (SCONUL, 2003-09)

Reports on the pilot year of LibQUAL+ in the UK adopted for trial by SCONUL Libraries. Discusses the implementation of LibQUAL+ and presents feedback from the UK participants. Concludes that the trial was a success and ...
Benchmarking of Online Information Literacy Tutorials to Identify Lessons Learnt and Best Practice.

Hunn, Ruth A.; Elliott, Amanda C.; Town, J. Stephen (2005-10-26)

This paper reports the process and findings of a benchmarking exercise conducted on 10 online information literacy tutorials from around the English speaking World. The benchmarking exercise comprised site visits and the ...
LibQUAL+ in the local context: results, action and evaluation. Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, 22–25 August, 2005

Lock, Selena A.; Town, J. Stephen (2005-10-26)

This paper discusses the use of the LibQUAL+ library survey instrument and its ability to define an agenda for further improvements in a setting where quality maturity is high and library performance tends to be generally ...
E-measures: a comprehensive waste of time?

Town, J. Stephen (Emerald, 2004)

Purpose: To provide a critique, some sources of data, and a broader conception for informing development of e-measures frameworks for use in academic library services. Approach: Suggests that the broader context for ...

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