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Please use this identifier to cite or link to this item: http://dspace.lib.cranfield.ac.uk/handle/1826/991

Document Type: Working Paper
Title: What do library users really want? The application of a market research tool.
Authors: Lock, Selena A.
Issue Date: 2006
Abstract: In order to provide services that the users desire you must first evaluate exactly what users (and potential users) want from the library. This paper discusses how Cranfield University set out to do this in order to shape the future strategy of the library in line with both user needs and internal goals. The LibQUAL+ library survey tool was used to assess what the users want from the library service. The findings from Cranfield and SCONUL are presented with a view to informing library managers of the potential needs of their users.
URI: http://hdl.handle.net/1826/991
Appears in Collections:Staff publications - Barrington Library

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