1st CIRP Industrial Product-Service Systems (IPS2) Conference, 2009
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Editors: Rajkumar Roy and Essam Shehab
Organised by: Cranfield University
Sponsored by:
- Mori Seiki – The Machine Tool Company;
- BAE Systems;
- S4T – Support Service Solutions: Strategy and Transition
ISBN: 978-0-9557436-5-8
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Browsing 1st CIRP Industrial Product-Service Systems (IPS2) Conference, 2009 by Author "Arai, T."
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Item Open Access Cost evaluation method for service design based on activity based costing(Cranfield University Press, 2009-04-01) Kimita, K.; Hara, T.; Shimomura, Y.; Arai, T.; Rajkumar Roy; Essam ShehabAs our economy matures, customers have begun to demand more services in addition to just industrial products. To address this problem, designers require a novel engineering methodology, called Service Engineering (SE). SE aims to create value by combining services and products. SE focuses more on increasing customer satisfaction, while general service developers need to take into account economic cost in order to be successful in business. This paper proposes a method to evaluate service from the viewpoints of customer importance and economic cost. The proposed method is verified through its application to a practical case.Item Open Access A Method of Supporting Conflict Resolution for Designing Services(Cranfield University Press, 2009-04-01) Akiyama, Y.; Shimomura, Y.; Arai, T.; Rajkumar Roy; Essam ShehabRecently, the importance of service has been emphasized in various industries. However, few studies have focused on service design in spite of its great relevance. This paper proposes a methodology for service design, which enables designers to determine existing conflicts in design solutions and obtain basic strategies to solve them using computers. Two different approaches for detecting conflicts are proposed; one is the use of lexical expressions of functions, and the other involves the ranges of design parameters. At the end, the verification of the proposed methodology is carried out through application to an existing case.Item Open Access A Method to Analyze PSS from the Viewpoints of Function, Service Activity, and Product Behavior(Cranfield University Press, 2009-04-01) Hara, T.; Arai, T.; Shimomura, Y.; Rajkumar Roy; Essam ShehabAs our economy matures, combination of tangible products and intangible services becomes a key issue toward a harmonious balance with economic growth and environment conscious. This paper aims to present a method for analyzing structures of service processes described in the modeling method the authors have proposed. It includes three indices of service delivery process according to customer satisfaction elements: (1) visibility to receiver, (2) interactivity with receiver, and (3) degree of receiver participation. Through an application case study, it is found that the method can indicates the features of services, and contributes to acquirement of clues for improving services.