Aligning employee and organizational values to build organizational reputation

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dc.contributor.authorTourky, Marwa
dc.contributor.authorOsman, Sharina
dc.contributor.authorHarvey, William S.
dc.date.accessioned2023-04-19T14:22:24Z
dc.date.available2023-04-19T14:22:24Z
dc.date.issued2023-04-08
dc.description.abstractStrong organizational reputation is essential, but its relationship with the process of aligning organizational and employee values is not well understood. Our detailed case study of a private hospital demonstrates for the first time how organizational reputation can be enhanced by better alignment between individual and organizational values. We argue that value congruence is a precondition for building a favorable reputation, particularly through the improved service quality that flows from it. Our framework extends the effects of value congruence to reputation and explains how alignment occurs through four key remediation phases: awareness, articulation, acceptance, and action. Our model highlights the dynamic relationship between organizational and individual values, and the complex interplay between value congruence, employee behavior, communication, and reputation. Our study advances theoretical understandings of the link between value congruence and reputation via improved service quality and provides practical insights for organizations both within and beyond the healthcare sector.en_UK
dc.identifier.citationTourky M, Osman S, Harvey WS. (2023) Aligning employee and organizational values to build organizational reputation, Asian Business and Management , Volume 22, Issue 4, September 2023, pp. 1618-1648en_UK
dc.identifier.eissn1476-9328
dc.identifier.issn1472-4782
dc.identifier.urihttps://doi.org/10.1057/s41291-023-00223-8
dc.identifier.urihttps://dspace.lib.cranfield.ac.uk/handle/1826/19514
dc.language.isoenen_UK
dc.publisherSpringeren_UK
dc.subjectReputationen_UK
dc.subjectEmployee valuesen_UK
dc.subjectOrganizational valuesen_UK
dc.subjectCommunicationsen_UK
dc.subjectValue congruenceen_UK
dc.titleAligning employee and organizational values to build organizational reputationen_UK
dc.typeArticleen_UK

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