Rethinking organizational performance management: a complexity theory perspective

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dc.contributor.authorPavlov, Andrey
dc.contributor.authorMicheli, Pietro
dc.date.accessioned2023-01-03T16:39:59Z
dc.date.available2023-01-03T16:39:59Z
dc.date.issued2022-12-26
dc.description.abstractPurpose Traditional approaches to organizational performance management that emphasize objectivity, control and predictability are rapidly losing relevance in an environment characterized by increasing levels of complexity and dynamism. This paper draws on complexity theory to suggest a new paradigm for managing performance in organizations. Design/methodology/approach The paper draws on the common features of complex systems and the corresponding concept of emergence to revisit key themes in organizational performance management and propose a set of implications for research and practice. Findings Understanding organizations as complex systems and performance as an emergent property of such systems leads to a set of new research questions, the adoption of alternative methods and the formulation of novel propositions. It also has various implications for both academic research and managerial practice, from moving away from the traditional notion of organizational alignment to adopting a more explicit stakeholder-based view in the design and use of measurement systems. Originality/value The paper highlights the great potential of complexity theory for addressing contemporary issues in the field of organizational performance management and charting the landscape for its future development.en_UK
dc.identifier.citationPavlov A, Micheli P. (2023) Rethinking organizational performance management: a complexity theory perspective. International Journal of Operations and Production Management, Volume 43, Issue 6, May 2023, pp. 899-915en_UK
dc.identifier.issn0144-3577
dc.identifier.urihttps://doi.org/10.1108/IJOPM-08-2022-0478
dc.identifier.urihttps://dspace.lib.cranfield.ac.uk/handle/1826/18835
dc.language.isoenen_UK
dc.publisherEmeralden_UK
dc.rightsAttribution-NonCommercial 4.0 International*
dc.rights.urihttp://creativecommons.org/licenses/by-nc/4.0/*
dc.subjectPerformance measurementen_UK
dc.subjectperformance managementen_UK
dc.subjectcomplexity theoryen_UK
dc.subjectcomplex systemsen_UK
dc.subjectemergenceen_UK
dc.titleRethinking organizational performance management: a complexity theory perspectiveen_UK
dc.typeArticleen_UK

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