Designing better performance measurement systems in universities using the business model canvas

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dc.contributor.authorFranco-Santos, Monica
dc.date.accessioned2017-02-10T14:47:19Z
dc.date.available2017-02-10T14:47:19Z
dc.date.issued2016-09
dc.description.abstractThis paper starts by critically reviewing the way in which universities design their measures of performance. We argue that the “one size fits all” performance measurement approach adopted by so many universities is not appropriate when departments have very different operating models. The paper proposes using “business model design” to enable university departments and centres to design and develop their own “sustainability model”, which in turn may help them develop more appropriate performance measurement systems. Using the lens of business model design may help universities to recognise their diversity and allow them to use performance measures more strategicallyen_UK
dc.identifier.citationMacBryde J & Franco-Santos M (2016) Designing better performance measurement systems in universities using the business model canvas. In: 5th World Conference on Production and Operations, 4-10 September 2016, Havana, Cubaen_UK
dc.identifier.urihttp://dspace.lib.cranfield.ac.uk/handle/1826/11421
dc.language.isoenen_UK
dc.publisherPOMSen_UK
dc.rightsAttribution-NonCommercial 4.0 International
dc.rights.urihttp://creativecommons.org/licenses/by-nc/4.0/
dc.subjectPerformance measurementen_UK
dc.subjectBusiness model canvasen_UK
dc.subjectUniversitiesen_UK
dc.titleDesigning better performance measurement systems in universities using the business model canvasen_UK
dc.typeConference paperen_UK

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