Trust disruption and preservation in the Covid-19 work from home context

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dc.contributor.authorPanteli, Niki
dc.contributor.authorNurse, Jason R. C.
dc.contributor.authorCollins, Emily
dc.contributor.authorWilliams, Nikki
dc.date.accessioned2022-08-25T09:26:39Z
dc.date.available2022-08-25T09:26:39Z
dc.date.issued2022-08-24
dc.description.abstractPurpose The paper posits that the enforced work from home (WFH) arrangement due to Covid-19 provides a unique setting for the study of trust in changing contexts. The purpose of this study, therefore, is to examine to what extent Covid-19 WFH changed trust relationships among remote employees, their managers and organisations and how this has taken place. Design/methodology/approach The study used semi-structured interviews with employees and managers from different organisations across different sectors. Interviews were supported with image prompts as suggested by the storyboarding method, and took place between November 2020 and February 2021. Thematic analysis was used to analyse the data. Findings The findings identified factors that contribute to trust disruption and factors that led to trust preservation within the changing workspace landscape enforced by WFH environment. Employees reported trust in their organisations, feeling as though their organisations proven resilient at the time of the crisis caused by the pandemic. Interestingly, managers reported trust in employees to remain productive but also anxieties due to the possible presence of others in the household. Originality/value The study identified factors that affect intra-organisational trust that have not been previously recognised, exposing tensions and challenges that may disrupt trust relations between managers and employees whilst also identifying evidence of trust preservation in the Covid-19 WFH context. The study has implications for workplace learning within the remote, WFH context, which are discussed.en_UK
dc.identifier.citationPanteli N, Nurse JRC, Collins E, Williams N. (2022) Trust disruption and preservation in the Covid-19 work from home context. Journal of Workplace Learning, Volume 35, Issue 3, April 2023, pp. 306-321en_UK
dc.identifier.issn1366-5626
dc.identifier.urihttps://doi.org/10.1108/JWL-02-2022-0017
dc.identifier.urihttps://dspace.lib.cranfield.ac.uk/handle/1826/18361
dc.language.isoenen_UK
dc.publisherEmeralden_UK
dc.rightsAttribution-NonCommercial 4.0 International*
dc.rights.urihttp://creativecommons.org/licenses/by-nc/4.0/*
dc.subjectWork from homeen_UK
dc.subjectTrusten_UK
dc.subjectTrust preservationen_UK
dc.subjectPandemicen_UK
dc.subjectRemote worken_UK
dc.titleTrust disruption and preservation in the Covid-19 work from home contexten_UK
dc.typeArticleen_UK

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