Real-life resilience: exploring the organisational environment of international water utilities

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dc.contributor.authorGiffoni, Eduarda
dc.contributor.authorJude, Simon
dc.contributor.authorSmith, Heather M.
dc.contributor.authorPollard, Simon J. T.
dc.date.accessioned2022-08-31T12:36:58Z
dc.date.available2022-08-31T12:36:58Z
dc.date.issued2022-08-26
dc.description.abstractThe water sector has signalled the need to advance organisational and social resilience efforts. There is a lack of understanding of whether the organisational environment in water utilities is conducive to organisational resilience. Themes from interviews showcased challenges related to cognitive and contextual organisational properties. We identified a need to broaden the cognitive frame of utilities to account for flexible concepts of enhanced sense-making. We propose categories of organisational silos and a set of cultural attributes that contribute to organisational resilience. Interventions are needed to develop the cognitive, behavioural, and contextual properties of utilities that support organisational resilience.en_UK
dc.description.sponsorshipEngineering and Physical Sciences Research Council (EPSRC): EP/K012347/1 and Water Research Foundation.en_UK
dc.identifier.citationGiffoni E, Jude S, Smith H, Pollard SJT. (2022) Real-life resilience: exploring the organisational environment of international water utilities, Utilities Policy, Volume 79, December 2022, Article number 101394en_UK
dc.identifier.issn0957-1787
dc.identifier.urihttps://doi.org/10.1016/j.jup.2022.101394
dc.identifier.urihttps://dspace.lib.cranfield.ac.uk/handle/1826/18384
dc.language.isoenen_UK
dc.publisherElsevieren_UK
dc.rightsAttribution 4.0 International*
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/*
dc.subjectWater utilitiesen_UK
dc.subjectOrganisational resilienceen_UK
dc.subjectAnd organisational cultureen_UK
dc.titleReal-life resilience: exploring the organisational environment of international water utilitiesen_UK
dc.typeArticleen_UK

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