Real-life resilience: exploring the organisational environment of international water utilities
Date
2022-08-26
Supervisor/s
Journal Title
Journal ISSN
Volume Title
Publisher
Elsevier
Department
Type
Article
ISSN
0957-1787
Format
Citation
Giffoni E, Jude S, Smith H, Pollard SJT. (2022) Real-life resilience: exploring the organisational environment of international water utilities, Utilities Policy, Volume 79, December 2022, Article number 101394
Abstract
The water sector has signalled the need to advance organisational and social resilience efforts. There is a lack of understanding of whether the organisational environment in water utilities is conducive to organisational resilience. Themes from interviews showcased challenges related to cognitive and contextual organisational properties. We identified a need to broaden the cognitive frame of utilities to account for flexible concepts of enhanced sense-making. We propose categories of organisational silos and a set of cultural attributes that contribute to organisational resilience. Interventions are needed to develop the cognitive, behavioural, and contextual properties of utilities that support organisational resilience.
Description
Software Description
Software Language
Github
Keywords
Water utilities, Organisational resilience, And organisational culture
DOI
Rights
Attribution 4.0 International