Air rage from the sharp end: cabin crew perspectives on disruptive passenger behaviour in Europe and its impact on occupational safety and well-being

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dc.contributor.authorRösch, Alexander
dc.contributor.authorChernak, Erin
dc.contributor.authorBlundell, James
dc.date.accessioned2025-01-31T12:37:12Z
dc.date.available2025-01-31T12:37:12Z
dc.date.freetoread2025-01-31
dc.date.issued2024-09-12
dc.date.pubOnline2024-09-12
dc.description.abstractDisruptive passenger behaviour (DPB) incidents spiked during the COVID-19 pandemic period, compromising the safety of commercial flights on a daily basis. This qualitative semi-structured interview study examined the perceived triggering factors and motivations for DPB and the subsequent impact of DPB upon cabin crew well-being and safety. Twenty-four European cabin crew disclosed experiences, subjective observations of perpetrator traits, assessment of DPB development and information regarding their well-being and perceived safety. Thematic analysis revealed that the perceived frequency of DPB had increased, driven by an accumulation of pandemic-related factors–such as enforcing mask wearing amongst intoxicated passengers. DPB was found to decrease resilience and spur maladaptive coping strategies in crew. Suggested enhancements to current DPB mitigation consisted of stricter punishment for DPB as a deterrent, alcohol bans and higher quality training. These findings can inform decision-makers’ efforts to support cabin crew well-being and create safer cabin workplaces in the future.
dc.description.journalNameInternational Journal of Occupational Safety and Ergonomics
dc.format.extentpp. 1196-1207
dc.format.mediumPrint-Electronic
dc.identifier.citationRösch A, Chernak E, Blundell J. (2024) Air rage from the sharp end: cabin crew perspectives on disruptive passenger behaviour in Europe and its impact on occupational safety and well-being. International Journal of Occupational Safety and Ergonomics, Volume 30, Issue 4, September 2024, pp. 1196-1207
dc.identifier.eissn2376-9130
dc.identifier.elementsID552211
dc.identifier.issn1080-3548
dc.identifier.issueNo4
dc.identifier.urihttps://doi.org/10.1080/10803548.2024.2383055
dc.identifier.urihttps://dspace.lib.cranfield.ac.uk/handle/1826/23450
dc.identifier.volumeNo30
dc.languageEnglish
dc.language.isoen
dc.publisherTaylor and Francis
dc.publisher.urihttps://www.tandfonline.com/doi/full/10.1080/10803548.2024.2383055
dc.rightsAttribution 4.0 Internationalen
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/
dc.subjectdisruptive passenger behaviour
dc.subjectair rage
dc.subjectcabin crew
dc.subjectaviation
dc.subjectwell-being
dc.subjectsafety
dc.subjectqualitative
dc.subject4407 Policy and Administration
dc.subject33 Built Environment and Design
dc.subject3303 Design
dc.subject44 Human Society
dc.subjectair rage
dc.subjectaviation
dc.subjectcabin crew
dc.subjectdisruptive passenger behaviour
dc.subjectqualitative
dc.subjectsafety
dc.subjectwell-being
dc.subjectHuman Factors
dc.subject3303 Design
dc.subject4407 Policy and administration
dc.titleAir rage from the sharp end: cabin crew perspectives on disruptive passenger behaviour in Europe and its impact on occupational safety and well-being
dc.typeArticle
dc.type.subtypeJournal Article
dcterms.coverageEngland
dcterms.dateAccepted2024-07-18

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