Service ecosystem boundary and boundary work

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dc.contributor.authorRazmdoost, Kamran
dc.contributor.authorAlinaghian, Leila
dc.contributor.authorChandler, Jennifer D.
dc.contributor.authorMele, Cristina
dc.date.accessioned2022-12-12T12:10:29Z
dc.date.available2022-12-12T12:10:29Z
dc.date.issued2022-11-29
dc.description.abstractWe aim to explain service ecosystem change at the intersection of focal service ecosystems through the concepts of boundary and boundary work. We define a service ecosystem boundary as a set of symbolic or social boundaries that enable the functioning of an ecosystem by identifying and authorizing actors and recognizing, legitimizing, and protecting resources. We further introduce boundary work and conceptualize the three types through which it manifests in service ecosystems: competitive, collaborative, and configurational. We further illustrate this typology by applying these types of boundary work in an analysis of the evolution of the music service ecosystem. Our paper has implications for the definition of actors and resources in service ecosystems in addition to the processes that include or exclude these actors and resources. Furthermore, our conceptualization contributes to the literature by providing a lens for investigating boundary changes in service ecosystems and explaining their fluidity or stability.en_UK
dc.identifier.citationRazmdoost K, Alinaghian L, Chandler JD, Mele C. (2023) Service ecosystem boundary and boundary work, Journal of Business Research, Volume 156, February 2023, Article number 113489en_UK
dc.identifier.eissn1873-7978
dc.identifier.issn0148-2963
dc.identifier.urihttps://doi.org/10.1016/j.jbusres.2022.113489
dc.identifier.urihttps://dspace.lib.cranfield.ac.uk/handle/1826/18779
dc.language.isoenen_UK
dc.publisherElsevieren_UK
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjectService-dominant logicen_UK
dc.subjectService ecosystemen_UK
dc.subjectInstitutional worken_UK
dc.subjectBoundary worken_UK
dc.subjectInstitutional boundaryen_UK
dc.subjectService ecosystem changeen_UK
dc.titleService ecosystem boundary and boundary worken_UK
dc.typeArticleen_UK

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