Preferences of smart shopping channels and their impact on perceived wellbeing and social inclusion

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dc.contributor.authorPapagiannidis, Savvas
dc.contributor.authorBourlakis, Michael
dc.contributor.authorAlamanos, E.
dc.contributor.authorDennis, C.
dc.date.accessioned2017-05-16T09:32:46Z
dc.date.available2017-05-16T09:32:46Z
dc.date.issued2017-04-12
dc.description.abstractThis study examines consumers’ interactions with retailers via three different shopping channels. Two of the channels are “smart” (technological) channels, comprising (i) where consumers shop using a computer and (ii) where consumers shop using a mobile phone. These two channels are compared with (iii) the traditional store channel. The paper explores the effect that consumers’ interactions with these channels has on their wellbeing, with a focus on individuals who perceive themselves as being socially excluded, for example, lacking access to goods, services and information. We make a connection between social exclusion and channel contribution to wellbeing for multiple channels, through the lens of the Theory of Planned Behaviour. The online survey findings (n = 1368) indicate that for each channel, there is a higher contribution to wellbeing for that channel for people who are more socially excluded. Social exclusion can have many underlying causes, but channel contributions to wellbeing remain for consumers suffering from financial stress and also those with mobility disability. For the mobile phone channel, the positive channel contributions to wellbeing are greater for younger than for older people. The paper outlines the implications for scholars and practitioners.en_UK
dc.identifier.citationPapagiannidis S, Bourlakis M, Alamanos E, Dennis C, Preferences of smart shopping channels and their impact on perceived wellbeing and social inclusion, Computers in Human Behavior, Vol. 77, December 2017, pp. 396-405en_UK
dc.identifier.issn0747-5632
dc.identifier.urihttp://dx.doi.org/10.1016/j.chb.2017.04.029
dc.identifier.urihttp://dspace.lib.cranfield.ac.uk/handle/1826/11896
dc.language.isoenen_UK
dc.publisherElsevieren_UK
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectMulti-channel shoppingen_UK
dc.subjectSmart shopping channelsen_UK
dc.subjectOnline shoppingen_UK
dc.subjectSocial commerceen_UK
dc.subjectSocial exclusionen_UK
dc.subjectWellbeingen_UK
dc.titlePreferences of smart shopping channels and their impact on perceived wellbeing and social inclusionen_UK
dc.typeArticleen_UK

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