Service Information in the Provision of Support Service Solutions: A State-of-the-art Review

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dc.contributor.authorKundu, S.
dc.contributor.authorMcKay, A.
dc.contributor.authorCuthbert, R.
dc.contributor.authorMcFarlane, D.
dc.contributor.authorSaxena, Dhish
dc.contributor.authorTiwari, Ashutosh
dc.contributor.authorJohnson, P.
dc.contributor.editorRajkumar Roy
dc.contributor.editorEssam Shehab
dc.date.accessioned2009-08-18T10:25:08Z
dc.date.available2009-08-18T10:25:08Z
dc.date.copyright2009
dc.date.issued2009-04-01
dc.descriptionOrganised by: Cranfield Universityen_UK
dc.description.abstractThe transition from the delivery of physical products to the delivery of product-service systems demands new forms of information system that are designed to support the lifecycles of both physical products and associated services. Information requirements for service solutions are dependent on the nature of the offering and the underpinning service agreement. In this paper we provide a survey of current practice, highlighting examples of best practice, and review literature in information support for service support solutions. Results are being used to inform the definition of a blueprint for future service information systems. Early conclusions will be reported.en_UK
dc.description.sponsorshipMori Seiki – The Machine Tool Company; BAE Systems; S4T – Support Service Solutions: Strategy and Transitionen_UK
dc.identifier.citationS. Kundu, A. McKay, R. Cuthbert, D. McFarlane, D. Saxena, A. Tiwari, P. Johnson, (2009) Service Information in the Provision of Support Service Solutions: A State-of-the-art Review, Proceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference, Cranfield University, 1-2 April 2009. pp100en_UK
dc.identifier.isbn978-0-9557436-5-8
dc.identifier.urihttp://hdl.handle.net/1826/3606
dc.language.isoenen_UK
dc.publisherCranfield University Pressen_UK
dc.relation.ispartofProceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference
dc.rightsCopyright: Cranfield University, 2009
dc.subjectService Informationen_UK
dc.subjectSupport Service Solutionsen_UK
dc.subjectProduct-Service Systemsen_UK
dc.subjectIndustrial Practicesen_UK
dc.titleService Information in the Provision of Support Service Solutions: A State-of-the-art Reviewen_UK
dc.typeConference paperen_UK

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1st CIRP Industrial Product-Service Systems (IPS2) Conference, 2009