Service Information in the Provision of Support Service Solutions: A State-of-the-art Review
Date published
2009-04-01
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Cranfield University Press
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Conference paper
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Citation
S. Kundu, A. McKay, R. Cuthbert, D. McFarlane, D. Saxena, A. Tiwari, P. Johnson, (2009) Service Information in the Provision of Support Service Solutions: A State-of-the-art Review, Proceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference, Cranfield University, 1-2 April 2009. pp100
Abstract
The transition from the delivery of physical products to the delivery of product-service systems demands new forms of information system that are designed to support the lifecycles of both physical products and associated services. Information requirements for service solutions are dependent on the nature of the offering and the underpinning service agreement. In this paper we provide a survey of current practice, highlighting examples of best practice, and review literature in information support for service support solutions. Results are being used to inform the definition of a blueprint for future service information systems. Early conclusions will be reported.
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Organised by: Cranfield University
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Github
Keywords
Service Information, Support Service Solutions, Product-Service Systems, Industrial Practices
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Copyright: Cranfield University, 2009
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Funder/s
Mori Seiki – The Machine Tool Company; BAE Systems; S4T – Support Service Solutions: Strategy and Transition