Performance measurement and management: a system of systems perspective

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dc.contributor.authorBourne, Mike
dc.contributor.authorFranco-Santos, Monica
dc.contributor.authorMicheli, Pietro
dc.contributor.authorPavlov, Andrey
dc.date.accessioned2018-02-13T09:41:04Z
dc.date.available2018-02-13T09:41:04Z
dc.date.issued2017-11-20
dc.description.abstractDespite changes in tools and practices, the conceptual foundations of performance measurement and management (PMM) are still predominantly rooted in control systems research. While PMM approaches have delivered significant organisational benefits, including creating alignment, supporting monitoring and control, and enabling prediction and optimisation of resource allocation, this paper argues that this paradigm is not capable of responding to increasingly complex and highly uncertain organisational environments. Drawing on ideas emerging in the literature on systems engineering and complex systems, we propose a novel perspective that considers PMM from a ‘system of systems’ (SoS) point of view, whose essential characteristics are autonomy, belonging, connectivity, diversity and emergence. After identifying the assumptions underpinning existing PMM approaches, we outline a SoS-based paradigm to PMM and conclude by articulating the main implications for the practice of PMM and setting out a research agenda.en_UK
dc.identifier.citationBourne M, Franco-Santos M, Micheli P, Pavlov A, Performance measurement and management: A system of systems perspective, International Journal of Production Research, Volume 56, 2018, Issue 8, pp. 2788-2799en_UK
dc.identifier.cris18381928
dc.identifier.issn0020-7543
dc.identifier.urihttp://dx.doi.org/10.1080/00207543.2017.1404159
dc.identifier.urihttp://dspace.lib.cranfield.ac.uk/handle/1826/12985
dc.language.isoenen_UK
dc.publisherTaylor & Francisen_UK
dc.rightsAttribution-NonCommercial 4.0 International*
dc.rights.urihttp://creativecommons.org/licenses/by-nc/4.0/*
dc.subjectPerformance managementen_UK
dc.subjectPerformance measuresen_UK
dc.subjectPerformance measurementen_UK
dc.subjectControl systemsen_UK
dc.subjectSystem of systemsen_UK
dc.titlePerformance measurement and management: a system of systems perspectiveen_UK
dc.typeArticleen_UK

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