Factors influences ISO9000 implementation in saudi manufacturing industry

Abstract

This paper reports the preliminary findings for a PhD study. A review of literature found a lack of empirical research on factors that affect the implementation of ISO 9000 (a family of quality management standards) in Saudi Arabia. This research attempts to fill the gaps in existing literature. The main purpose of this work is to provide empirical data on the most common factors that influence the implementation of ISO 9000 in the manufacturing sector in Saudi Arabia. In order to achieve this aim, a three-stage industrial survey has been carried out using an adequate sample of data to investigate potential factors. The result of the findings from this survey revealed that ISO 9000 is more popular in medium and large organisations in Saudi Arabia. In light of this finding, top management support may be one of the most important factors influencing the implementation of ISO900 in the manufacturing industry. This is followed by the adequacy of human resources and rigour of internal audit.