Made to serve: a model of the operations practices and technologies that deliver servitization

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dc.contributor.author Baines, Tim
dc.contributor.author Lightfoot, Howard
dc.date.accessioned 2015-09-25T10:01:23Z
dc.date.available 2015-09-25T10:01:23Z
dc.date.issued 2013-09-19
dc.identifier.citation Baines T. and Lightfoot H. (2013). Made to serve: a model of the operations practices and technologies that deliver servitization. Proceedings of the 11th International Conference on Manufacturing Research (ICMR2013), Cranfield University, UK, 19th – 20th September 2013, pp 449-454 en_UK
dc.identifier.isbn 9781907413230
dc.identifier.uri http://dspace.lib.cranfield.ac.uk/handle/1826/9504
dc.description.abstract This paper explores how successfully servitised manufacturers deliver advanced services and proposes a model that describes how they configure their operations. A case study methodology is applied across four manufacturing organisations successful in delivering advanced services. A descriptive model is then formed based around six popular technologies and practices. en_UK
dc.language.iso en en_UK
dc.publisher Cranfield University Press en_UK
dc.relation.ispartofseries Manufacturing Paradigms en_UK
dc.relation.ispartofseries 6 en_UK
dc.subject Servitization en_UK
dc.subject Product-service systems en_UK
dc.subject case study en_UK
dc.title Made to serve: a model of the operations practices and technologies that deliver servitization en_UK
dc.type Conference paper en_UK


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