Made to serve: a model of the operations practices and technologies that deliver servitization

dc.contributor.authorBaines, Tim
dc.contributor.authorLightfoot, Howard
dc.date.accessioned2015-09-25T10:01:23Z
dc.date.available2015-09-25T10:01:23Z
dc.date.issued2013-09-19
dc.description.abstractThis paper explores how successfully servitised manufacturers deliver advanced services and proposes a model that describes how they configure their operations. A case study methodology is applied across four manufacturing organisations successful in delivering advanced services. A descriptive model is then formed based around six popular technologies and practices.en_UK
dc.identifier.citationBaines T. and Lightfoot H. (2013). Made to serve: a model of the operations practices and technologies that deliver servitization. Proceedings of the 11th International Conference on Manufacturing Research (ICMR2013), Cranfield University, UK, 19th – 20th September 2013, pp 449-454en_UK
dc.identifier.isbn9781907413230
dc.identifier.urihttp://dspace.lib.cranfield.ac.uk/handle/1826/9504
dc.language.isoenen_UK
dc.publisherCranfield University Pressen_UK
dc.relation.ispartofseriesManufacturing Paradigmsen_UK
dc.relation.ispartofseries6en_UK
dc.subjectServitizationen_UK
dc.subjectProduct-service systemsen_UK
dc.subjectcase studyen_UK
dc.titleMade to serve: a model of the operations practices and technologies that deliver servitizationen_UK
dc.typeConference paperen_UK

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