Manikath, Elizabeth; Li, Wen-Chin; Piotrowski, Pawel
(German Society for Aeronautics and Astronautics (DGLR: Deutsche Gesellschaft für Luft- und Raumfahrt), 2024-01-10)
Since the deregulation of commercial air travel afterWorldWar II, airlines are forced to differentiate their product in competition with each other. Whereas providing enhanced service during flight is the only way how ...