dc.contributor.author | Ballantyne, David | en_UK |
dc.date | 1990 | en_UK |
dc.date.accessioned | 2005-11-23T10:30:22Z | |
dc.date.available | 2005-11-23T10:30:22Z | |
dc.date.issued | 1990 | en_UK |
dc.identifier.uri | http://hdl.handle.net/1826/537 | |
dc.description.sponsorship | School of Management | en_UK |
dc.format.extent | 1963 bytes | |
dc.format.extent | 508326 bytes | |
dc.format.mimetype | text/plain | |
dc.format.mimetype | application/pdf | |
dc.language.iso | en_UK | en_UK |
dc.relation.ispartofseries | School of Management Working Papers;3/90 | en_UK |
dc.relation.ispartofseries | SWP;3/90 | en_UK |
dc.title | Management of the diagnostic review process in service quality management ANZ Bank - A case outline | en_UK |
dc.type | Working Paper | en_UK |