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Please use this identifier to cite or link to this item: http://dspace.lib.cranfield.ac.uk/handle/1826/3955

Document Type: Working paper
Title: Tension management in logistics service innovation projects
Authors: Kohler, Thomas
Harrison, Alan
Issue Date: 2006
Citation: Thomas Kohler and Alan Harrison, Tension management in logistics service innovation projects. RP 2/06, Cranfield University School of Management
Abstract: Innovation projects create tensions, which may be envisaged as conflicts between different perspectives on how such projects should be managed. Such tensions have been described in such terms as autonomy versus standardisation. By tracking the origins and life cycle of tensions as they arose in an innovation project in practice, we sought to understand the nature of tensions and to gain insights into how they could be managed. The findings of an exploratory longitudinal case study were used to develop an optimised process model as well as to propose seven ways in which tensions could be managed pro-actively in innovation projects. In a second longitudinal case study, we tested these propositions by means of action research. In both cases, one of us was both project manager and researcher. This provided detailed operational access to the people and processes involved in two systems innovation projects at DHL Express in Germany.
URI: http://dspace.lib.cranfield.ac.uk/handle/1826/3955
Appears in Collections:Cranfield Management Research Paper Series

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