Analysis of Integrated Product and Service Offerings from Current Perspectives of Providers and Customers

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dc.contributor.author Sakao, T.
dc.contributor.author Sundin, E.
dc.contributor.editor Rajkumar Roy
dc.contributor.editor Essam Shehab
dc.date.accessioned 2009-10-19T10:03:29Z
dc.date.available 2009-10-19T10:03:29Z
dc.date.copyright 2009
dc.date.issued 2009-04-01
dc.identifier.citation T. Sakao, E. Sundin, Analysis of Integrated Product and Service Offerings from Current Perspectives of Providers and Customers, Proceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference, Cranfield University, 1-2 April 2009, pp193 en_UK
dc.identifier.isbn 978-0-9557436-5-8
dc.identifier.uri http://hdl.handle.net/1826/3829
dc.description Organised by: Cranfield University en_UK
dc.description.abstract This paper reports the current status of how companies address IPSO (Integrated Product and Service Offerings)-typed business. It will consist of perspectives both from providers and customers mainly from Sweden and Germany. Especially, it selects how providing firms address uncertainty as one focal issue. As a result of interviews, factors from customers are the major source of uncertainty for an experienced company, while services are the major for little experienced companies. In addition, there was found to be a reasonable wish of providers to obtain a formalized way leading to quantitative management of uncertainty. On the other hand, customer incentives are not always clear. While some customers find the IPSO preferable from economic reasons other customers have the opposite recognition. en_UK
dc.description.sponsorship Mori Seiki – The Machine Tool Company en_UK
dc.language.iso en en_UK
dc.publisher Cranfield University Press en_UK
dc.relation.ispartof Proceedings of the 19th CIRP Design Conference – Competitive Design
dc.rights Copyright: Cranfield University 2009
dc.subject Integrated Product and Service Engineering (IPSE) en_UK
dc.subject Product/Service Systems (PSS) en_UK
dc.subject development en_UK
dc.subject risk en_UK
dc.subject opportunity en_UK
dc.subject uncertainty en_UK
dc.subject business model en_UK
dc.title Analysis of Integrated Product and Service Offerings from Current Perspectives of Providers and Customers en_UK
dc.type Conference paper en_UK


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