A Method of Supporting Conflict Resolution for Designing Services

Date published

2009-04-01

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Journal Title

Journal ISSN

Volume Title

Publisher

Cranfield University Press

Department

Type

Conference paper

ISSN

Format

Citation

Y. Akiyama, Y. Shimomura, T. Arai, A Method of Supporting Conflict Resolution for Designing Services, Proceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference, Cranfield University, 1-2 April 2009, pp54

Abstract

Recently, the importance of service has been emphasized in various industries. However, few studies have focused on service design in spite of its great relevance. This paper proposes a methodology for service design, which enables designers to determine existing conflicts in design solutions and obtain basic strategies to solve them using computers. Two different approaches for detecting conflicts are proposed; one is the use of lexical expressions of functions, and the other involves the ranges of design parameters. At the end, the verification of the proposed methodology is carried out through application to an existing case.

Description

Organised by: Cranfield University

Software Description

Software Language

Github

Keywords

Service Engineering, Design Support, CAD

DOI

Rights

Copyright: Cranfield University, 2009

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Funder/s

Mori Seiki – The Machine Tool Company; BAE Systems; S4T – Support Service Solutions: Strategy and Transition