A Method of Supporting Conflict Resolution for Designing Services

dc.contributor.authorAkiyama, Y.
dc.contributor.authorShimomura, Y.
dc.contributor.authorArai, T.
dc.contributor.editorRajkumar Roy
dc.contributor.editorEssam Shehab
dc.date.accessioned2009-08-21T08:57:15Z
dc.date.available2009-08-21T08:57:15Z
dc.date.copyright2009
dc.date.issued2009-04-01
dc.descriptionOrganised by: Cranfield Universityen_UK
dc.description.abstractRecently, the importance of service has been emphasized in various industries. However, few studies have focused on service design in spite of its great relevance. This paper proposes a methodology for service design, which enables designers to determine existing conflicts in design solutions and obtain basic strategies to solve them using computers. Two different approaches for detecting conflicts are proposed; one is the use of lexical expressions of functions, and the other involves the ranges of design parameters. At the end, the verification of the proposed methodology is carried out through application to an existing case.en_UK
dc.description.sponsorshipMori Seiki – The Machine Tool Company; BAE Systems; S4T – Support Service Solutions: Strategy and Transitionen_UK
dc.identifier.citationY. Akiyama, Y. Shimomura, T. Arai, A Method of Supporting Conflict Resolution for Designing Services, Proceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference, Cranfield University, 1-2 April 2009, pp54en_UK
dc.identifier.isbn978-0-9557436-5-8
dc.identifier.urihttp://hdl.handle.net/1826/3614
dc.language.isoenen_UK
dc.publisherCranfield University Pressen_UK
dc.relation.ispartofProceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference
dc.rightsCopyright: Cranfield University, 2009
dc.subjectService Engineeringen_UK
dc.subjectDesign Supporten_UK
dc.subjectCADen_UK
dc.titleA Method of Supporting Conflict Resolution for Designing Servicesen_UK
dc.typeConference paperen_UK

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