Service Information in the Provision of Support Service Solutions: A State-of-the-art Review

Kundu, S.; McKay, A.; Cuthbert, R.; McFarlane, D.; Saxena, Dhish; Tiwari, Ashutosh; Johnson, P.

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dc.contributor.author	Kundu, S.
dc.contributor.author	McKay, A.
dc.contributor.author	Cuthbert, R.
dc.contributor.author	McFarlane, D.
dc.contributor.author	Saxena, Dhish
dc.contributor.author	Tiwari, Ashutosh
dc.contributor.author	Johnson, P.
dc.contributor.editor	Rajkumar Roy
dc.contributor.editor	Essam Shehab
dc.date.accessioned	2009-08-18T10:25:08Z
dc.date.available	2009-08-18T10:25:08Z
dc.date.copyright	2009
dc.date.issued	2009-04-01
dc.identifier.citation	S. Kundu, A. McKay, R. Cuthbert, D. McFarlane, D. Saxena, A. Tiwari, P. Johnson, (2009) Service Information in the Provision of Support Service Solutions: A State-of-the-art Review, Proceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference, Cranfield University, 1-2 April 2009. pp100	en_UK
dc.identifier.isbn	978-0-9557436-5-8
dc.identifier.uri	http://hdl.handle.net/1826/3606
dc.description	Organised by: Cranfield University	en_UK
dc.description.abstract	The transition from the delivery of physical products to the delivery of product-service systems demands new forms of information system that are designed to support the lifecycles of both physical products and associated services. Information requirements for service solutions are dependent on the nature of the offering and the underpinning service agreement. In this paper we provide a survey of current practice, highlighting examples of best practice, and review literature in information support for service support solutions. Results are being used to inform the definition of a blueprint for future service information systems. Early conclusions will be reported.	en_UK
dc.description.sponsorship	Mori Seiki – The Machine Tool Company; BAE Systems; S4T – Support Service Solutions: Strategy and Transition	en_UK
dc.language.iso	en	en_UK
dc.publisher	Cranfield University Press	en_UK
dc.relation.ispartof	Proceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference
dc.rights	Copyright: Cranfield University, 2009
dc.subject	Service Information	en_UK
dc.subject	Support Service Solutions	en_UK
dc.subject	Product-Service Systems	en_UK
dc.subject	Industrial Practices	en_UK
dc.title	Service Information in the Provision of Support Service Solutions: A State-of-the-art Review	en_UK
dc.type	Conference paper	en_UK