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Please use this identifier to cite or link to this item: http://dspace.lib.cranfield.ac.uk/handle/1826/316

Document Type: Working Paper
Title: Barriers to service quality : the capacity, quality, productivity balancee by Graham Clark and Colin Armistead.
Authors: Clark, Graham
Issue Date: 1991
URI: http://hdl.handle.net/1826/316
Appears in Collections:SoM Working and Occasional Papers

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