Franco-Santos, Monica; Kennerley, Mike; Micheli, Pietro; Martinez, Veronica; Mason, Steve; Marr, Bernard; Gray, Dina; Neely, Andrew
(Emerald Group Publishing Limited, 2007-08-01)
Scholars in the field of performance measurement tend to use the term business
performance measurement (BPM) systems without explaining exactly what they mean
by it. This lack of clarity creates confusion and comparability ...