Browsing Cranfield PSU and Library Services by Subject "performance measurement"

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LibQUAL+ in the local context: results, action and evaluation. Presented at the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Durham, 22–25 August, 2005

Lock, Selena A.; Town, J. Stephen (2005-10-26)

This paper discusses the use of the LibQUAL+ library survey instrument and its ability to define an agenda for further improvements in a setting where quality maturity is high and library performance tends to be generally ...
What do library users really want? The application of a market research tool.

Lock, Selena A. (2006-01-09)

In order to provide services that the users desire you must first evaluate exactly what users (and potential users) want from the library. This paper discusses how Cranfield University set out to do this in order to shape ...

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