Browsing by Author "Martinez, Veronica"

Browsing by Author "Martinez, Veronica"

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  • Towards a definition of a business performance measurement system 
    Franco-Santos, Monica; Kennerley, Mike; Micheli, Pietro; Martinez, Veronica; Mason, Steve; Marr, Bernard; Gray, Dina; Neely, Andrew (Emerald Group Publishing Limited, 2007-08-01)
    Scholars in the field of performance measurement tend to use the term business performance measurement (BPM) systems without explaining exactly what they mean by it. This lack of clarity creates confusion and comparability ...