SoM Working and Occasional Papers
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Browsing SoM Working and Occasional Papers by Author "Bence, Valerie"
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Item Open Access The changing market for distribution: implications for Exel Logistics(1995) Bence, ValerieThis paper has been written to compliment a previous Working Paper (The Evolution of a Distribution Brand: The Case of Exel Logistics) and to some extent allows that company’s development (1989- 1993) to be placed in the context of marketplace and industry changes. I wish to examine three of the main trends affecting the distribution industry over the same period. Firstly, the move towards the centralisation of operations by both manufacturers and retailers, secondly at the debate surrounding contracting-out and in-house distribution activities and finally, the issues under consideration must be seen in a wider context - that of distribution and the Single European Market (SEM), which could be said to be the most important development facing the distribution industry for many years. These trends will be discussed in some detail and, where appropriate, from Exel Logistics’ perspective in order to consider how far the company has gone both in dealing with marketplace changes and in achieving its aims.Item Open Access St. James's Hospital and Lucas Engineering Systems Ltd - A public/private sector collaboration in BPR project A - elective admissions(Cranfield School of Management, 1995) Bence, ValerieThis Working Paper is the first in a series of three examining Business Process Re-design (BPR) within the National Health Service (NHS). This paper, together with Manuscript 13, will examine in detail two BPR projects within a particular NHS hospital and will concentrate on the design and implementation of the projects, the problems encountered and lessons learned. The last in the series (Manuscript 14) will draw on these two examples and similar projects, in order to follow the application of BPR to the NHS and investigate differences and/or similarities in its transfer from private to public sector, in the critical success factors or reasons for failure. It will then attempt to conclude whether the problems, processes and outcomes of using BPR are broadly similar within both public and private sector organisations and thus easily transferable, or if there is in fact a distinction to be made between the two sectors in their approach to and use of BPR as a management tool.Item Open Access St. James's Hospital and Lucas Engineering Systems Ltd - A public/private sector collaboration in BPR project B - The re-organisation of purchasing and supplies(Cranfield School of Management, 1995) Bence, ValerieThis Working Paper is the second in a series of three examining Business Process Re¬design (BPR) within the National Health Service (NHS). Together with Manuscript 12a it examines an innovative collaboration in BPR between St James's Hospital, Leeds and Lucas Engineering Systems Ltd (LES). These two organisations (one public sector and one private) worked together to design and implement what are essentially manufacturing methodologies to within an NHS hospital, already undergoing huge changes.Item Open Access Telepoint: lessons in high technology product marketing(1994) Bence, ValerieIn 1991 Telepoint joined the ranks of notorious marketing failures, like Betamax and the Sinclair C5. This paper will address the issues connected with this failure and the interaction with established thinking on high technology marketing, new product innovation and the risks associated with entering a nascent market sector.