Giffoni, EduardaJude, SimonSmith, Heather M.Pollard, Simon J. T.2022-08-312022-08-312022-08-26Giffoni E, Jude S, Smith H, Pollard SJT. (2022) Real-life resilience: exploring the organisational environment of international water utilities, Utilities Policy, Volume 79, December 2022, Article number 1013940957-1787https://doi.org/10.1016/j.jup.2022.101394https://dspace.lib.cranfield.ac.uk/handle/1826/18384The water sector has signalled the need to advance organisational and social resilience efforts. There is a lack of understanding of whether the organisational environment in water utilities is conducive to organisational resilience. Themes from interviews showcased challenges related to cognitive and contextual organisational properties. We identified a need to broaden the cognitive frame of utilities to account for flexible concepts of enhanced sense-making. We propose categories of organisational silos and a set of cultural attributes that contribute to organisational resilience. Interventions are needed to develop the cognitive, behavioural, and contextual properties of utilities that support organisational resilience.enAttribution 4.0 InternationalWater utilitiesOrganisational resilienceAnd organisational cultureArticle