Product/Service Systems Experiences – an International Survey of Swedish, Japanese, Italian and German Manufacturing Companies

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dc.contributor.authorLindahl, M.
dc.contributor.authorSakao, T.
dc.contributor.authorSundin, E.
dc.contributor.authorShimomura, Y.
dc.contributor.editorRajkumar Roy
dc.contributor.editorEssam Shehab
dc.date.accessioned2009-08-18T08:39:57Z
dc.date.available2009-08-18T08:39:57Z
dc.date.copyright2009
dc.date.issued2009-04-01
dc.descriptionOrganised by: Cranfield Universityen_UK
dc.description.abstractProduct/Service Systems have recently grown in manufacturers’ interest. This paper presents an international survey of manufacturers from Sweden, Japan, Italy and Germany. The results show that customer connection and demands along with increased competition were main driving forces for product/service systems. Also, most product/service systems include physical products, maintenance and repairs. Staff working with product development, marketing and after sales were the major actors in product/service system development. As in traditional product sales, most product/service systems still have the ownership of physical products transferred to the customer/user. Physical products used in product/service systems are seldom adapted for product/service systems.en_UK
dc.description.sponsorshipMori Seiki – The Machine Tool Company; BAE Systems; S4T – Support Service Solutions: Strategy and Transitionen_UK
dc.identifier.citationM. Lindahl, T. Sakao, E. Sundin and Y. Shimomura, Product/Service Systems Experiences – an International Survey of Swedish, Japanese, Italian and German Manufacturing Companies, Proceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference, Cranfield University, 1-2 April 2009. pp74en_UK
dc.identifier.isbn978-0-9557436-5-8
dc.identifier.urihttp://hdl.handle.net/1826/3600
dc.languageEnglish
dc.publisherCranfield University Pressen_UK
dc.relation.ispartofProceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference
dc.rightsCopyright: Cranfield University, 2009
dc.subjectPSSen_UK
dc.subjectIPSEen_UK
dc.subjectService Engineeringen_UK
dc.subjectFunctional Salesen_UK
dc.subjectRemanufacturingen_UK
dc.titleProduct/Service Systems Experiences – an International Survey of Swedish, Japanese, Italian and German Manufacturing Companiesen_UK
dc.typeConference paperen_UK

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1st CIRP Industrial Product-Service Systems (IPS2) Conference, 2009