The potential risk of communication media in conveying critical information in the aircraft maintenance organisation: A case study

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dc.contributor.authorAhmad Shukri, S.
dc.contributor.authorMillar, R. M.
dc.contributor.authorGratton, Guy
dc.contributor.authorGarner, M.
dc.date.accessioned2019-09-04T14:47:48Z
dc.date.available2019-09-04T14:47:48Z
dc.date.issued2016-10-31
dc.description.abstractIn the world of aircraft maintenance organisation, verbal and written communication plays a pivotal role in transferring critical information in relation to aircraft safety and efficiency. The communication media used to convey the critical information between departments at an aircraft maintenance organisation have potential risk in misunderstanding of the information. In this study, technical and non-technical personnel from five different departments at an aircraft maintenance organisation were interviewed on the communication media they normally utilised to communicate six different work procedures that are closely related to aircraft safety and efficiency. This is to discover which communication media pose higher risk in misunderstanding critical information. The findings reveal that written communication pose higher risk of misinterpretation compared with verbal communication when conveying critical information between departments.en_UK
dc.identifier.citationShukri S, Millar R, Gratton G, Garner M. The potential risk of communication media in conveying critical information in the aircraft maintenance organisation: A case study. 6th Innovation in Aerospace Engineering and Technology, AEROTECH 2016, 8 - 9 November 2016, Kuala Lumpur, Malaysia.en_UK
dc.identifier.issn1757-8981
dc.identifier.urihttps://doi.org/10.1088/1757-899X/152/1/012044
dc.identifier.urihttps://dspace.lib.cranfield.ac.uk/handle/1826/14511
dc.language.isoenen_UK
dc.publisherIOPen_UK
dc.rightsAttribution 4.0 International*
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/*
dc.subjectAircraft maintenanceen_UK
dc.subjectAircraft safetyen_UK
dc.subjectCommunication mediaen_UK
dc.subjectPotential risksen_UK
dc.subjectTechnical personnelen_UK
dc.subjectVerbal communicationsen_UK
dc.subjectWork procedureen_UK
dc.subjectWritten communicationsen_UK
dc.titleThe potential risk of communication media in conveying critical information in the aircraft maintenance organisation: A case studyen_UK
dc.typeConference paperen_UK

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