The Practical Challenges of Servitized Manufacture
Date
2009-04-01
Authors
Advisors
Journal Title
Journal ISSN
Volume Title
Publisher
Cranfield University Press
Department
Type
Conference paper
ISSN
item.page.extent-format
Citation
T. Baines, H Lightfoot, The Practical Challenges of Servitized Manufacture, Proceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference, Cranfield University, 1-2 April 2009, pp294
Abstract
Servitization is now widely recognised as the process of creating value by adding services to products. Since this term was first coined in the late 1980s it has been studied by a range of authors who have specifically sought to understand the methods and mechanisms of service-led competitive strategies for manufacturers. This paper reports on the experiences of a large company as they have moved towards servitized manufacture. This has been based on an extensive series of interviews with key personnel. The results of the study and implications for research are all reported.
Description
Organised by: Cranfield University
item.page.description-software
item.page.type-software-language
item.page.identifier-giturl
Keywords
Manufacturing, Service, Case-study
Rights
Copyright: Cranfield University 2009