Passenger recovery after an airport closure at tourist destinations: A case study of Palma de Mallorca airport

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dc.contributor.authorVoltes-Dorta, Augusto
dc.contributor.authorRodríguez-Déniz, Héctor
dc.contributor.authorSuau-Sanchez, Pere
dc.date.accessioned2016-10-19T13:28:53Z
dc.date.available2016-10-19T13:28:53Z
dc.date.issued2016-09-14
dc.description.abstractIn the context of increased concern about the resilience of critical transport infrastructure to external events and the impact of such events on local tourism industries, this paper analyzes the ability of tourism-oriented airports to relocate departing passengers in the event of an unexpected airport closure. A case study of Palma de Mallorca airport is presented. Using an MIDT dataset on passenger itineraries in August 2014, several closure scenarios are simulated, and disrupted passengers are relocated to minimum-delay itineraries. Aggregate delays and relocation rates are used to assess the impact of each scenario, with a particular focus on UK and Germany markets. The results provide useful benchmarks for the development of policies aimed at minimizing the impact on stranded tourists, such as allowing for passenger connections, establishing a protocol for interline cooperation, and improving intermodal transfers. These measures will help mitigate the negative impacts on airline loyalty and destination image.en_UK
dc.identifier.citationSuau-Sanchez P, Rodríguez-Deniz H, Voltes-Dorta A. (2017) Passenger recovery after an airport closure at tourist destinations: A case study of Palma de Mallorca airport, Tourism Management, Volume 59, April 2017, pages 449-466en_UK
dc.identifier.issn0261-5177
dc.identifier.urihttp://dx.doi.org/10.1016/j.tourman.2016.09.001
dc.identifier.urihttps://dspace.lib.cranfield.ac.uk/handle/1826/10783
dc.language.isoenen_UK
dc.publisherElsevieren_UK
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectTourist airportsen_UK
dc.subjectCrisis managementen_UK
dc.subjectPassenger recoveryen_UK
dc.subjectResilienceen_UK
dc.subjectDestination imageen_UK
dc.titlePassenger recovery after an airport closure at tourist destinations: A case study of Palma de Mallorca airporten_UK
dc.typeArticleen_UK

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