Schedule performance measurement based on statistical process control charts

In a job-shop manufacturing environment, achieving a schedule that is on target is difficult due to the dynamism of factors affecting the system, and this makes schedule performance measurement systems hard to design and implement. In the present paper, Statistical Process Control charts are directly applied to a scheduling process for the purpose of objectively measuring schedule performance. SPC charts provide an objective and timely approach to designing, implementing and monitoring schedule performance. However, the use of Statistical Process Control charts requires an appreciation of the conditions for applying raw data to SPC charts. In the present paper, the Shewart’s Individuals control chart are applied to monitor the deviations of actual process times from the scheduled process times for each job on a process machine. The Individuals control charts are highly sensitive to non-normal data, which increases the rate of false alarms, but this can be avoided using data transformation operations such as the Box-Cox transformation. Statistical Process Control charts have not been used to measure schedule performance in a job shop setting, so this paper uniquely contributes to research in this area. In addition, using our proposed methodology enables a scheduler to monitor how an optimal schedule has performed on the shop floor, study the variations between planned and actual outcomes, seek ways of eliminating these variations and check if process improvements have been effective.