Critical Incident Decision-Making: A systematic review of the barriers, processes and frameworks

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dc.contributor.authorMay, Brandon
dc.date.accessioned2024-05-04T16:49:11Z
dc.date.available2024-05-04T16:49:11Z
dc.date.issued2020-11-27 14:00
dc.description.abstractCritical incidents are environments that can be characterised by complexity, high-stakes, ambiguity, time-urgency and uncertainty, and often involve a multi-agency response (e.g. Fire and Rescue, Police, and the Military); for example, in terror attacks (e.g. Manchester bombings, London Bridge), fire disasters (e.g. California wildfires, Grenfell Towers), and the 2020 COVID-19 pandemic. In this respect, critical incidents are distinctive, dynamic events in which multi-agency systems lack the situational awareness and operational experience to make effective strategic and tactical decisions. Whilst research has begun to understand and explore decision-making in complex environments, there is limited research that focuses on understanding the processes used to coordinate effective responses in situ within critical incident environments; specifically, critical incident decision-making. This review sought to (i) identify relevant studies, (ii) critically appraise concepts that relate to the central theme of critical incident decision-making in-situ, and (iii) examine the barriers that compound effective strategic and tactical decision-making. The research identified numerous factors that affect the decision-making process (e.g. political agendas, disparity between operational objectives, and intra-and-inter agency collaboration). Additionally, several theoretical and applied decision-making frameworks were identified (e.g. Joint Decision Model; JESIP), that to date, have not factored in how complex, high-stake multi-agency decisions are made under conditions of uncertainty and time-urgency. This presentation will discuss the theoretical implications across security, defence, and law enforcement contexts and present pathways for future research.
dc.identifier.citationMay, Brandon (2020). Critical Incident Decision-Making: A systematic review of the barriers, processes and frameworks. Cranfield Online Research Data (CORD). Presentation. https://doi.org/10.17862/cranfield.rd.13296164.v1
dc.identifier.doi10.17862/cranfield.rd.13296164.v1
dc.identifier.urihttps://dspace.lib.cranfield.ac.uk/handle/1826/21416
dc.publisherCranfield University
dc.rightsCC BY 4.0
dc.rights.urihttps://creativecommons.org/licenses/by/4.0/
dc.subject'DSDS20 Technical Paper'
dc.subject'DSDS20'
dc.subject'Decision Making'
dc.subject'Emergency Response'
dc.subject'Critical incident in teaching'
dc.subject'Decision Making'
dc.titleCritical Incident Decision-Making: A systematic review of the barriers, processes and frameworks
dc.typePresentation

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