Going live....lessons from Terminal 5
Date
2008-09-01T00:00:00Z
Authors
Supervisor/s
Journal Title
Journal ISSN
Volume Title
Publisher
Department
Type
Article
ISSN
1474-1199
Format
Free to read from
Citation
Baker P, Going live....lessons from Terminal 5, Management Focus, Issue 25, 2008, Pages 18-21.
Abstract
A key measure of success for any project must be what customers experience immediately after the ‘go live’ date. When projects become fully operational, how often is there a negative impact on customer serv