The 'coping' capacity management strategy in services, and the influence of quality performance

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dc.contributor.authorArmistead, Colinen_UK
dc.date1993en_UK
dc.date.accessioned2005-11-23T10:35:24Z
dc.date.available2005-11-23T10:35:24Z
dc.date.issued1993en_UK
dc.description.sponsorshipSchool of Managementen_UK
dc.format.extent1963 bytes
dc.format.extent2443980 bytes
dc.format.mimetypetext/plain
dc.format.mimetypeapplication/pdf
dc.identifier.urihttp://hdl.handle.net/1826/361
dc.language.isoen_UKen_UK
dc.relation.ispartofseriesSchool of Management Working Papers;9/93en_UK
dc.relation.ispartofseriesSWP;9/93en_UK
dc.titleThe 'coping' capacity management strategy in services, and the influence of quality performanceen_UK
dc.typeWorking Paperen_UK

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