The 'coping' capacity management strategy in services, and the influence of quality performance
dc.contributor.author | Armistead, Colin | en_UK |
dc.date | 1993 | en_UK |
dc.date.accessioned | 2005-11-23T10:35:24Z | |
dc.date.available | 2005-11-23T10:35:24Z | |
dc.date.issued | 1993 | en_UK |
dc.description.sponsorship | School of Management | en_UK |
dc.format.extent | 1963 bytes | |
dc.format.extent | 2443980 bytes | |
dc.format.mimetype | text/plain | |
dc.format.mimetype | application/pdf | |
dc.identifier.uri | http://hdl.handle.net/1826/361 | |
dc.language.iso | en_UK | en_UK |
dc.relation.ispartofseries | School of Management Working Papers;9/93 | en_UK |
dc.relation.ispartofseries | SWP;9/93 | en_UK |
dc.title | The 'coping' capacity management strategy in services, and the influence of quality performance | en_UK |
dc.type | Working Paper | en_UK |