Augmented Reality in Maintenance: An information-centred design framework

Augmented Reality (AR) visualization capabilities can impact on maintenance. From enhancing performance to retrieving feedback, AR can close the information loop between maintenance information systems and the operations supported. Though, the design of AR applications is not aligned with current information systems, which prevents maintenance information to be used and improved properly.

In this paper, industrial collaboration contributed to determine a framework for AR integration in maintenance systems. The framework describes information types, formats and interactions modes for AR to enhance efficiency improvements in maintenance of complex equipment. Semi-structured interviews and surveys with maintainers were conducted to determine the maintenance challenges and also to validate the framework proposed. Therefore, exposing future research in topics such as multimodal interaction, information contextualization and performance analysis to achieve the complete integration of AR in maintenance.