The changing face of service quality management

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dc.contributor.authorBallantyne, Daviden_UK
dc.date1992en_UK
dc.date.accessioned2005-11-23T10:29:10Z
dc.date.available2005-11-23T10:29:10Z
dc.date.issued1992en_UK
dc.description.sponsorshipSchool of Managementen_UK
dc.format.extent1963 bytes
dc.format.extent2106927 bytes
dc.format.mimetypetext/plain
dc.format.mimetypeapplication/pdf
dc.identifier.urihttp://hdl.handle.net/1826/341
dc.language.isoen_UKen_UK
dc.relation.ispartofseriesSchool of Management Working Papers;33/92en_UK
dc.relation.ispartofseriesSWP;33/92en_UK
dc.titleThe changing face of service quality managementen_UK
dc.typeWorking Paperen_UK

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