A Framework for Cross Disciplinary Efforts in Services Research

Interdisciplinary Services research programmes commonly entail an integrative goal, that is, to integrate theory & findings from the multiple disciplines involved. Services research has been frequently described as existing in silos, but little has been put forwards towards remedying this. This paper presents a framework for systematically relating different kinds of Services research by offering a set of sensitising concepts. Working from the view that services are consistently defined as activities, rather than objects or artefacts the concepts of the framework are drawn from Activity Modelling approaches, such as Task Analysis, Domain & Process modelling, & Soft Systems Methodology.