Chapter 15: Normalization of deviance in projects: its causes and implications for effective governance

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dc.contributor.authorPinto, Jeffrey K.
dc.contributor.authorDavis, Kate
dc.date.accessioned2023-10-18T15:16:19Z
dc.date.available2023-10-18T15:16:19Z
dc.date.issued2023-09-15
dc.description.abstractOrganizational mistakes and accidents have a long history in practice and have been studied extensively in the engineering and organizational literature. One of the primary causes of persistent organizational error is the existence of deviance, i.e., behavior violating organizational norms. This chapter examines the behaviors and motivations of project team members in situations where deviant behaviors have been accepted and normalized as part of project operations. It discusses how normalization of deviance (NoD) manifests in terms of (1) project proposals and strategic misrepresentation, (2) client/contractor relationships, (3) planning and scheduling dynamics, and (4) workplace safety, and provides examples of NoD in practice. The chapter concludes with implications of NoD for organizational performance improvement and offers advice for how to avoid NoD situations.en_UK
dc.identifier.citationPinto JK, Davis K. (2023) Chapter 15: Normalization of deviance in projects: its causes and implications for effective governance. In: Research Handbook on the Governance of Projects, Cheltenham: Edward Elgar Publishing, pp. 171-183en_UK
dc.identifier.eisbn9781802208078
dc.identifier.isbn9781802208061
dc.identifier.urihttps://doi.org/10.4337/9781802208078.00022
dc.identifier.urihttps://dspace.lib.cranfield.ac.uk/handle/1826/20399
dc.language.isoenen_UK
dc.publisherEdward Elgar Publishingen_UK
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjectOrganizational errorsen_UK
dc.subjectNormalization of Devianceen_UK
dc.subjectErroren_UK
dc.subjectError managementen_UK
dc.subjectLearningen_UK
dc.subjectViolationen_UK
dc.subjectRulesen_UK
dc.titleChapter 15: Normalization of deviance in projects: its causes and implications for effective governanceen_UK
dc.typeBook chapteren_UK

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