Service quality : the role of capacity management
dc.contributor.author | Armistead, Colin | en_UK |
dc.date | 1992 | en_UK |
dc.date.accessioned | 2005-11-23T10:25:30Z | |
dc.date.available | 2005-11-23T10:25:30Z | |
dc.date.issued | 1992 | en_UK |
dc.description.sponsorship | School of Management | en_UK |
dc.format.extent | 1963 bytes | |
dc.format.extent | 3512634 bytes | |
dc.format.mimetype | text/plain | |
dc.format.mimetype | application/pdf | |
dc.identifier.uri | http://hdl.handle.net/1826/641 | |
dc.language.iso | en_UK | en_UK |
dc.relation.ispartofseries | School of Management Working Papers;30/92 | en_UK |
dc.relation.ispartofseries | SWP;30/92 | en_UK |
dc.title | Service quality : the role of capacity management | en_UK |
dc.type | Working Paper | en_UK |