A value-centric decision making framework for maintenance services outsourcing
| dc.contributor.advisor | Lockett, Helen L. | |
| dc.contributor.author | Toossi, Amir | |
| dc.date.accessioned | 2012-06-22T13:58:45Z | |
| dc.date.available | 2012-06-22T13:58:45Z | |
| dc.date.issued | 2011-12 | |
| dc.description.abstract | The shift in mindset of decision makers, from maintenance being a “necessary evil” and “cost centre” to a “profit contributor” in manufacturing companies has driven outsourced maintenance suppliers to employ value-centric approaches in order to design more effective maintenance programs. A value assessment for maintenance outsourcing must facilitate the trade-off between cost-centric and value-centric approaches to enable the maintenance service providers to design more effective maintenance organizations. This assessment should also help the customers in a well informed decision making in outsourcing their maintenance function in order to add value to their businesses. Therefore the aim of this research is to develop a decision making framework for maintenance outsourcing based on the assessed customer-value of outsourced maintenance services. Cont/d. | en_UK |
| dc.identifier.uri | http://dspace.lib.cranfield.ac.uk/handle/1826/7265 | |
| dc.publisher | Cranfield University | en_UK |
| dc.rights | © Cranfield University 2011. All rights reserved. No part of this publication may be reproduced without the written permission of the copyright owner. | en_UK |
| dc.subject | Maintenance Services | en_UK |
| dc.subject | Outsourcing | en_UK |
| dc.subject | Value dimension | en_UK |
| dc.subject | In-tangibles | en_UK |
| dc.subject | Multicriteria decision making | en_UK |
| dc.title | A value-centric decision making framework for maintenance services outsourcing | en_UK |
| dc.type | Thesis or dissertation | en_UK |
| dc.type.qualificationlevel | Doctoral | en_UK |
| dc.type.qualificationname | PhD | en_UK |