Applying performance measures to support informed decision making at an operational level

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dc.contributor.authorMoreira, Madalena
dc.contributor.authorTjahjono, Benny
dc.contributor.authorJuliĆ£o, Jorge
dc.date.accessioned2015-09-25T10:24:22Z
dc.date.available2015-09-25T10:24:22Z
dc.date.issued2013-09-19
dc.description.abstractPerformance Measurement Systems (PMS) have commonly been applied to evaluate and reward performances at managerial levels, especially in the context of supply chain management. However, evidence suggests that the effective use of PMS can also positively influence the behaviour and improve performance at an operational level. The purpose of the study described in this paper is to develop a conceptual framework that adopts performance measures for ex-ante decision-making at an operational level within the supply chain. A case study at Coca-Cola Enterprises has been carried out and as a result, a conceptual framework of the PMS has been developed.en_UK
dc.identifier.citationMoreira M., Tjahjono B. and Juliao J. (2013). Applying performance measures to support informed decision making at an operational level. Proceedings of the 11th International Conference on Manufacturing Research (ICMR2013), Cranfield University, UK, 19th ā€“ 20th September 2013, pp 563-568en_UK
dc.identifier.isbn9781907413230
dc.identifier.urihttp://dspace.lib.cranfield.ac.uk/handle/1826/9510
dc.language.isoenen_UK
dc.publisherCranfield University Pressen_UK
dc.relation.ispartofseriesQuality and Performance Measurementen_UK
dc.relation.ispartofseries2en_UK
dc.subjectPerformance measuresen_UK
dc.subjectPerformance Measurement Systemen_UK
dc.subjectsupply chainen_UK
dc.subjectdecision-makingen_UK
dc.subjectflexibilityen_UK
dc.titleApplying performance measures to support informed decision making at an operational levelen_UK
dc.typeConference paperen_UK

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