Interactions between the content, context and, process of organizational change: a systematic literature review

Research into the phenomenon of change has attracted interest from a range of management disciplines; organizational, management, behavioural and operations. Each discipline brings with it a perspective which informs the theoretical debates and empirical research, resulting in different ideas, meaning and approaches taken in studying the phenomenon of change. Ideas about the meaning of the content of change, why contextual factors might influence the process of change and, how does the process of change unfold over time, are three important aspects to understanding the phenomenon of change. This literature review draws on the three concepts of the content, context and process of change to explore the extant change literature. Evidence based literature reviews have a strong tradition within the medical field and have been shown to be a rigorous method for determining efficacy of clinical trials. This review applies the principles of this method but within a management research context and reviews 52 papers. Variations in the aspects of organizational context and process of change empirically studied confirm that context plays a significant and influential role in processes of change and change outcomes. There is little evidence to support the idea that the content of change influences the process of change activities and this is an area that needs further research. Further research is also needed to develop the idea of the importance of emergent change activities within planned change frameworks.